“A skilled Business Analyst draws out the needs that are not yet known.”  ~The Business Analyst Doctor 

Our Business Analyst (BA) team plays a key role in bridging the gap between our technology team and the business needs of our clients. Nipun Dogra and Dhirendra Singh are superstars when it comes to understanding our end user experience and the code that’s “behind the curtain” to seamlessly include new features or modules to Trust Your Supplier. 

As part of their roles, Nipun and Dhirendra are highly skilled communicators and facilitators and are meticulous in designing and testing the solutions. Each project begins with client meetings to review their needs, followed by a detailed analysis of user workflows and working with our UX designer to create the mockups of the screens. From there, our BAs write user stories and review all aspects of the design (front end and back end) with the technical team. Once in development, the BAs stay involved with clarifications and issue resolution and they also perform final testing of the feature after the QA team has completed their testing.   

Nipun describes his role as a “translator” between business clients and the technical development team. He enjoys solving the “puzzle” and looking for the resolution that will make life easier for the client. 

Dhirendra notes that a major part of his role is to be a liaison, keeping everyone in sync. He loves seeing the output of his work after the design has been launched. 

In terms of working together, they divide and conquer. Often working on the same project, they will work on different requirements that align to their strengths. Both enjoy brainstorming and providing suggestions or approaches for the user studies. They also constantly look for ways to improve the application for both our buyers and our suppliers on the platform.  

During the last year while working on projects for Trust Your Supplier, both Nipun and Dhirendra have felt challenged and excited about the potential to have a major impact on procurement, which is a new industry for both. As Dhirendra notes, “It’s really exciting to see the maturing of the tool and the project is going to keep getting better.”  Nipun echoes the sentiment and adds, “Working on this tool is like an upgrade to our knowledge. Every requirement I work on has given me so much knowledge over the last year.” 

Nipun and Dhirendra’s skills in observation, data gathering, and analysis make them a valued part of the Trust Your Supplier team.