“DevOps is not a goal, but a never-ending process of continual improvement.” ~Jez Humble 

As a SaaS company, we are continually rolling out new features to improve the experience and outcomes for our customers. Each time enhancements are made to the code of our blockchain platform, our goal is to make updates without sacrificing reliability or disrupting the customer experience. 

A smooth transition is accomplished with the help of our DevOps team – Sandeep Matharu and Joel Vemula. Together with the collaboration of our developers and IT operations teams, they have automated the deployment of new code, which is also scanned for security vulnerabilities. They are responsible for critical components of the infrastructure and are instrumental in combining code and managing & maintaining the TYS application and its components in development and production environments. 

Communication and knowledge sharing are fundamental to the successful deployment of the new code. As a team, they architect together and then divide & conquer daily operations or work on bugs in the code..  

Sandeep brings a passion for self-learning as he is presented with new challenges. In particular, he has enjoyed learning about blockchain technology since joining the TYS team. 

Joel enjoys the teamwork it takes to successfully troubleshoot bugs and errors, and gains satisfaction from using automation to make everyone’s job a little easier. 

Together they both agreed that their most significant learning opportunity so far has been deploying the TYS application to the China region. Their research taught them a lot about deploying the TYS application and its components, in a highly regulated AWS China region.    

Sandeep Matharu and Joel Vemula are a valued part of the Trust Your Supplier team. Their expertise and diligence give customers a flawless upgrade to new TYS tools and features. 

“A skilled Business Analyst draws out the needs that are not yet known.”  ~The Business Analyst Doctor 

Our Business Analyst (BA) team plays a key role in bridging the gap between our technology team and the business needs of our clients. Nipun Dogra and Dhirendra Singh are superstars when it comes to understanding our end user experience and the code that’s “behind the curtain” to seamlessly include new features or modules to Trust Your Supplier. 

As part of their roles, Nipun and Dhirendra are highly skilled communicators and facilitators and are meticulous in designing and testing the solutions. Each project begins with client meetings to review their needs, followed by a detailed analysis of user workflows and working with our UX designer to create the mockups of the screens. From there, our BAs write user stories and review all aspects of the design (front end and back end) with the technical team. Once in development, the BAs stay involved with clarifications and issue resolution and they also perform final testing of the feature after the QA team has completed their testing.   

Nipun describes his role as a “translator” between business clients and the technical development team. He enjoys solving the “puzzle” and looking for the resolution that will make life easier for the client. 

Dhirendra notes that a major part of his role is to be a liaison, keeping everyone in sync. He loves seeing the output of his work after the design has been launched. 

In terms of working together, they divide and conquer. Often working on the same project, they will work on different requirements that align to their strengths. Both enjoy brainstorming and providing suggestions or approaches for the user studies. They also constantly look for ways to improve the application for both our buyers and our suppliers on the platform.  

During the last year while working on projects for Trust Your Supplier, both Nipun and Dhirendra have felt challenged and excited about the potential to have a major impact on procurement, which is a new industry for both. As Dhirendra notes, “It’s really exciting to see the maturing of the tool and the project is going to keep getting better.”  Nipun echoes the sentiment and adds, “Working on this tool is like an upgrade to our knowledge. Every requirement I work on has given me so much knowledge over the last year.” 

Nipun and Dhirendra’s skills in observation, data gathering, and analysis make them a valued part of the Trust Your Supplier team. 

“It takes months to find a customer, seconds to lose one.” 

Vikram Muroor leads our highly skilled Support Team. This team assists and advocates for customers in their discovery, use, optimization, and troubleshooting of our platform. It’s not the stereotypical support role that Vikram plays, he also has a pivotal role in shaping the product design and enhancement as he is the face of Trust Your Supplier (TYS) to our end user communities. Vikram effectively understands the feedback from our customers and then communicates to our internal teams for fixes and improvements to our system. Vikram’s nickname at Trust Your Supplier is Mr. Dependable. It seems like we have clones of Vikram as he is available in all time zones.  

What’s Vikram’s favorite thing about working for TYS? “I enjoy collaborating with all our teams: Business Analysts, Product Team, Sales & Marketing, QAs, Development, and others. Everyone on the team is flexible, open to new ideas, and provides insightful feedback. There is never a dull moment and employees are viewed as the greatest asset of the company. We are encouraged to maximize our abilities and potential.” The family atmosphere at Trust Your Supplier is what drives Vikram to work every day. 

Vikram’s creativity in solving problems and ability to collaborate effectively makes him a valued member of the Trust Your Supplier team.  

Each month the Trust Your Supplier network highlights a trusted supplier that has a relationship with one or more of our buying organizations. This month, we would like to introduce you to Novitas.  

Novitas provides flexible, tailored, and cost-effective change assurance training solutions for all change projects and digital transformations, in any geography. With their training quality feedback always receiving a greater than 9 out of 10 rating, their customers appreciate Novitas’ understanding that “People experience change, not technology.” 

The pace of enterprise and digital transformation and change has quickened beyond what any of us could have predicted and shows no sign of slowing. How your people react and respond to these changes will determine project success. Partnering with Novitas and applying our services will deliver that success. 

Novitas will work closely with you to understand the nature of the change, the scale of the business impact, the capabilities and behaviors that will drive adoption success and develop a right-fit training strategy that will empower your workforce change literacy. 

We cater for one off change projects all the way up to global multi-site changes programs that incorporate several sub project deployments. We work across all geographies and languages. 

Want to learn more about Novitas or interested in their services? Reach out and connect: 

Website: www.novitas.ie 

LinkedIn: https://www.linkedin.com/company/novitas-ltd/  

Email: [email protected]  

Want to learn more about Trust Your Supplier and our secure network of buyer organizations and trusted suppliers? Visit www.trustyoursupplier.com