“It takes months to find a customer, seconds to lose one.” 

Vikram Muroor leads our highly skilled Support Team. This team assists and advocates for customers in their discovery, use, optimization, and troubleshooting of our platform. It’s not the stereotypical support role that Vikram plays, he also has a pivotal role in shaping the product design and enhancement as he is the face of Trust Your Supplier (TYS) to our end user communities. Vikram effectively understands the feedback from our customers and then communicates to our internal teams for fixes and improvements to our system. Vikram’s nickname at Trust Your Supplier is Mr. Dependable. It seems like we have clones of Vikram as he is available in all time zones.  

What’s Vikram’s favorite thing about working for TYS? “I enjoy collaborating with all our teams: Business Analysts, Product Team, Sales & Marketing, QAs, Development, and others. Everyone on the team is flexible, open to new ideas, and provides insightful feedback. There is never a dull moment and employees are viewed as the greatest asset of the company. We are encouraged to maximize our abilities and potential.” The family atmosphere at Trust Your Supplier is what drives Vikram to work every day. 

Vikram’s creativity in solving problems and ability to collaborate effectively makes him a valued member of the Trust Your Supplier team.  

Each month the Trust Your Supplier network highlights a trusted supplier that has a relationship with one or more of our buying organizations. This month, we would like to introduce you to Novitas.  

Novitas provides flexible, tailored, and cost-effective change assurance training solutions for all change projects and digital transformations, in any geography. With their training quality feedback always receiving a greater than 9 out of 10 rating, their customers appreciate Novitas’ understanding that “People experience change, not technology.” 

The pace of enterprise and digital transformation and change has quickened beyond what any of us could have predicted and shows no sign of slowing. How your people react and respond to these changes will determine project success. Partnering with Novitas and applying our services will deliver that success. 

Novitas will work closely with you to understand the nature of the change, the scale of the business impact, the capabilities and behaviors that will drive adoption success and develop a right-fit training strategy that will empower your workforce change literacy. 

We cater for one off change projects all the way up to global multi-site changes programs that incorporate several sub project deployments. We work across all geographies and languages. 

Want to learn more about Novitas or interested in their services? Reach out and connect: 

Website: www.novitas.ie 

LinkedIn: https://www.linkedin.com/company/novitas-ltd/  

Email: [email protected]  

Want to learn more about Trust Your Supplier and our secure network of buyer organizations and trusted suppliers? Visit www.trustyoursupplier.com